Frequently Asked Questions
Everything You Need to Know About Fellow Tires — Trusted Tire Shop in Kitchener Ontario
🚗 General Services
How do I know when it’s time to replace my tires?
If your tire tread is below 2/32 of an inch, it’s time to replace them. You may also notice cracking, bulging, or vibrations while driving. Our technicians can inspect your tires and recommend the best options for replacement.
Do you sell both new and used tires?
Yes! We specialize in new tire sales, but we also offer quality used tires for drivers looking for budget-friendly solutions. All used tires are thoroughly inspected for safety.
What brands of tires do you carry?
We carry all major brands, including Michelin, Bridgestone, Goodyear, Continental, Pirelli, and more. Let us know your budget and driving needs—we’ll help you choose the right set.
🛞 Recommendations
How often should I rotate my tires?
Tires should be rotated every 8,000 to 10,000 km to promote even tread wear and extend lifespan. We can help you track your tire rotation schedule.
Do I need winter tires in Ontario?
Yes, winter tires are highly recommended in Ontario. They perform significantly better in cold temperatures and snowy conditions—enhancing safety and control.
📅 Appointments & Repair Process
Do I need to book an appointment in advance?
Appointments are preferred, but we do our best to accommodate walk-ins and urgent repairs whenever possible.
How long does a typical tire swap or installation take?
Most tire changeovers or installations take 30 to 60 minutes, depending on the service. We strive for fast and efficient service so you can get back on the road quickly.
Can I drop off my car after hours?
Yes—we offer secure after-hours vehicle drop-off for your convenience.
🧰 Storage & Warranty
Can I store my off-season tires with you?
Yes, we offer seasonal tire storage to save you space and hassle. Your tires will be kept in a climate-controlled facility until you’re ready for your next swap.
Is there a warranty on your repairs?
Yes, all new tires come with manufacturer warranties, and we can explain coverage details when you buy. Some include tread life, road hazard, or workmanship guarantees.
💳 Payment & Customer Experience
What payment methods do you accept?
We accept credit, debit, and cash. If you have specific billing needs, just let us know—we’re here to help.
Can I wait at the shop during service?
Yes, we have a customer waiting area available for short services.
📍 Location & Local Service
Do you serve customers outside Kitchener ontario?
We proudly serve customers in Kitchener, Waterloo, Cambridge, and Guelph, along with surrounding communities like Breslau, St. Jacobs, Elmira, New Hamburg, Baden, and Wellesley. Many also visit us from nearby cities such as Stratford, Brantford, Milton, Oakville, Halton Hills, Burlington, Mississauga, Hamilton, and London. Our reputation for trust and consistent service even brings loyal customers from across the Greater Toronto Area (GTA).
🛠️ Speciality Services
Do you offer seasonal tire changes?
Yes—we offer seasonal tire swaps, installations, and balancing, as well as basic tire repairs.
Do you offer custom rims?
Absolutely — we offer a wide selection of custom rims and wheels to match your style, performance needs, and budget. Whether you’re looking for aggressive designs, lightweight alloys, blacked-out finishes, or premium luxury brands, we can help you find the perfect fit for your vehicle.